Full Time Receptionist
About The Position
Feeser's is seeking a professional, friendly, and highly organized Front Desk Representative to serve as the first point of contact for visitors, customers, and business partners. As the face of our organization, you will play a critical role in creating a welcoming and positive experience for everyone who enters our facility. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. In addition to receptionist responsibilities, this position provides administrative support across departments and assists with customer transactions, data entry, and communication. If you enjoy helping others, thrive in a collaborative environment, and take pride in delivering exceptional service, we'd love to hear from you.
Requirements
- High school diploma or GED required
- Proficiency with Microsoft 365 applications, including Outlook, Word, and Excel
- Outstanding customer service mindset with a proactive approach to problem-solving
- Strong interpersonal skills and professional demeanor
- Excellent verbal, written, and telephone communication skills
- Ability to build positive relationships with customers and visitors
- Strong attention to detail and accuracy
- Effective organizational and time-management skills
- Ability to prioritize tasks and multitask efficiently
- Critical thinking and sound decision-making abilities
- Ability to maintain confidentiality and handle sensitive information appropriately
- Comfortable working in a fast-paced environment with changing priorities
- Basic math and cash-handling skills
- Reliable attendance and punctuality
Nice To Haves
- Associate degree or coursework from an accredited two-year college preferred
- Minimum of one (1) year of customer service experience preferred
- Previous receptionist, administrative support, or front desk experience preferred
- Foodservice industry experience is a plus
Responsibilities
- Maintain a clean, organized, and professional reception area.
- Greet and welcome visitors, customers, vendors, and guests.
- Provide excellent customer service while exercising sound judgment and professionalism.
- Answer, screen, and direct incoming phone calls.
- Take and distribute messages accurately and efficiently.
- Receive, sort, and distribute incoming mail, packages, and correspondence.
- Coordinate outgoing shipments and deliveries.
- Respond to administrative inquiries and direct requests to the appropriate department.
- Assist with general administrative and clerical tasks, including filing, recordkeeping, and petty cash management.
- Process customer pickup orders.
- Collect and process cash, check, and credit card payments.
- Print invoices and maintain accurate transaction records.
- Perform data entry and maintain accurate records.
- Utilize Customer Relationship Management (CRM) software to manage customer information and interactions.
- Communicate customer concerns and operational issues to the appropriate internal teams.
- Support additional projects and responsibilities as assigned.
Benefits
- Join a respected, family-owned company with over 120 years of success
- Be part of a collaborative and customer-focused team
- Opportunity to make a meaningful impact on customer and visitor experiences
- Stable, growing organization with strong community roots
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
