Front Desk Representative - FT

Larkin Community Hospital•South Miami, FL

16h•Onsite

About The Position

The Front Desk Representative at Larkin Community Hospital (LCH) serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and efficient experience. This role is essential in managing patient flow, scheduling appointments, and providing accurate information about hospital services and procedures. The representative will handle administrative tasks such as patient check-in and check-out, verifying insurance information, and maintaining confidentiality of sensitive health records. By effectively coordinating communication between patients and medical staff, the Front Desk Representative supports the smooth operation of the hospital’s front office. Ultimately, this position contributes significantly to patient satisfaction and the overall quality of care delivered at LCH.

Requirements

High school diploma or equivalent.
Previous experience in a front desk or customer service role, preferably in a healthcare setting.
Basic knowledge of medical terminology and healthcare administrative processes.
Proficiency in using computer systems and scheduling software.
Strong communication and interpersonal skills.
Organizational skills are critical for managing appointment schedules, patient records, and administrative duties efficiently.
Problem-solving and multitasking abilities help the representative address unexpected challenges and maintain a calm, professional environment at the hospital front desk.

Responsibilities

Serves as the first point of contact for patients, visitors, and healthcare professionals.
Manages patient flow.
Schedules appointments.
Provides accurate information about hospital services and procedures.
Handles administrative tasks such as patient check-in and check-out.
Verifies insurance information.
Maintains confidentiality of sensitive health records.
Coordinates communication between patients and medical staff.
Supports the smooth operation of the hospital’s front office.
Contributes to patient satisfaction and the overall quality of care.