Front Desk Representative

Evara Health • Pinellas Park, FL

13d • Onsite

About The Position

The Front Desk Representative / Patient Access Representative (PAR) serves as the initial point of contact for prospective and current patients at Evara Health. This position is crucial in facilitating a smooth and timely registration process, providing unparalleled customer service, collecting payments, and coordinating appointments to ensure efficient office operations and enhance the patient experience. The PAR helps patients navigate financial applications and options, ensuring access to necessary healthcare services.

Requirements

• High School Diploma, or equivalent
• Minimum (1) year of experience as Front Office in a healthcare setting, preferred
• Minimum (1) year of experience in customer service, preferred.

Responsibilities

• Serve as the first point of contact for patients, providing welcoming, individualized service and guiding patients through the registration process using the AIDET model.
• Respond to patient inquiries in person and by phone, build trust with patients and caregivers, and promote Evara Health’s purpose-driven service culture.
• Complete pre-registration and registration, accurately documenting demographic, identification, financial, and insurance information in the EHR.
• Verify insurance eligibility, benefits, and precertification requirements; communicate coverage requirements and update patient records as needed.
• Assist patients with Medicaid, Medicare, insurance affordability programs, financial applications, and payment options, including financial documentation and analysis.
• Explain financial responsibilities, establish payment arrangements when appropriate, and collect point-of-service payments according to established procedures.
• Coordinate with clinical staff and internal/external departments regarding changes in insurance or financial status, patient needs, and access-related concerns.
• Support Telehealth services by confirming appointments, completing registration requirements, preparing patients for visits, and remaining available to assigned providers.
• Maintain accurate and timely documentation while following HIPAA, Evara Health, HRSA, regulatory, accreditation, safety, risk management, and security requirements.
• Support team meetings, outreach and education efforts, front desk standards, patient-centered medical home quality measures, and a clean, organized work environment.

Benefits

• Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Comprehensive Health Benefits: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED