Front Desk Representative

Lifepoint Health • Johnstown, PA

1d • Onsite

About The Position

Conemaugh Memorial Medical Center is seeking a full-time Front Desk Representative. The Front Desk Representative will update policies and procedures to keep practices in compliance within federal and state regulations. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Greet patients and handle check-in/check-out process, including use of Clockwise system.

Requirements

• Critical thinking skills
• Decisive judgment
• Ability to work with minimal supervision
• Ability to work in a stressful environment and take appropriate action
• Ability to read, write, and perform basic mathematical functions
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently
• Organized, detail-oriented, and able to work well under pressure
• Efficient and accurate completion of daily tasks and data entry
• Professional appearance and manner

Nice To Haves

• Knowledge of insurance/medical terms and policies

Responsibilities

• Update policies and procedures to keep practices in compliance within federal and state regulations.
• Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system.
• Enter demographics and scan patient information into EMR and properly log patient into system.
• Verify patient demographic and insurance information, updating as needed.
• Collect patient payments.
• Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain accurate accounting of cash drawer during shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain cleanliness and functionality of office, particularly lobby and registration area.
• Other duties as required.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED