Front Desk Representative

CRA MSO•El Centro, CA

5d•Onsite

About The Position

We are a fun, fast-paced Ophthalmology practice looking for a service-oriented Front Desk Clerk. This person must be able to speak Spanish and English. We are a premier and comprehensive eyecare and surgery center with offices located in Chula Vista, National City, El Cajon, El Centro, Escondido, and Temecula. Our clinics are beautifully positioned with all new and modern equipment. Our group of Physicians are highly educated and skilled in Ophthalmology. We have an immediate need for a dynamic Front Office Clerk to join our team. In this role, you will have the opportunity to provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency and customer service.

Requirements

High school diploma
Bilingual Spanish and English required
1-2 years’ experience as a Receptionist/Front Office Clerk
medical office experience highly desired
Hands-on experience with office equipment (e.g. Computers, phones, printers, etc.)
Proficiency in Microsoft Office Suite
Strong written and verbal communication skills
Ability to communicate courteously and effectively with the public and medical personnel
Excellent organizational, multi-tasking, and time-management skills, with the ability to prioritize tasks
Customer service attitude
1 year of customer service experience
1 year of computer skills experience

Responsibilities

Welcome people as they enter the clinic.
Communicate anticipated wait times and/or delays.
Provide basic and accurate information in-person, via phone or by email.
Check-in patients (including verification of demographic and insurance information).
Complete patient registration from walk-in patients.
Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.).
Schedule next appointment for patients at check out.
Assist as needed in obtaining missing/ additional information from patients.
Receive, sort, and distribute deliveries.
Answer incoming calls and perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Ensure reception area is tidy and presentable.
Maintain patient confidentiality.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful.
Keep the patient at the center of everything that you do.