Front Desk Representative
About The Position
BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do. As a Front Desk Representative, you will be providing excellence in service while checking guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behaviour to be always displayed toward our guests and team members.
Requirements
- Hotel Experience with one of the top 3 Brands (Hilton, Marriott or Hyatt)
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
- Previous customer service experience is required.
- Excellent communication skills both verbal and non-verbal.
- A guest service-oriented demeanour is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Excellent phone and computer skills.
Nice To Haves
- Previous experience in a similar position or within a hotel is preferred.
- Previous cash handling experiences preferred.
- High school diploma or equivalent is preferred
Responsibilities
- Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
- Always provides a professional image through appearance, dress, and attitude.
- Able to multi-task & prioritize.
- Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
- Complete daily check lists and ensure that each task is completed.
- Ability to stand for long periods of time (min of 8 hours)
- Accommodate guest special requests courteously.
- Responsible for knowing hotel emergency procedures.
- Other duties as requested by the Assistant General Manager and General Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
