Front Desk Representative - (Public Service Representative 2)
About The Position
Public Service Representative 2 FT/Perm Office of Administrative Services Salem, Oregon REQ -205315 Come for a job. | Stay for a career. | Make a difference… for a lifetime! Do you excel at welcoming visitors and managing incoming calls with poise and accuracy? Then look no further! Join the Higher Education Coordinating Commission’s Office of Administrative Services as a Public Service Representative 2. This is a full-time, permanent position headquartered at HECC’s Salem Office and is represented by SEIU. This position will report to the office on a daily basis. Why Join Us The Oregon Higher Education Coordinating Commission (HECC) envisions a future where all people benefit from the economic, civic, and cultural impact of high-quality postsecondary education, training, and workforce development. Come work with a team that values equity, collaboration and empathy within beautiful Salem, Oregon!
Requirements
- One year of experience in Public Contact (such as a Public Service Representative, Salesperson, or Receptionist) which included answering questions and providing information.
Nice To Haves
- Communication - Demonstrates the ability to listen actively, respond appropriately, and convey information clearly and effectively verbally and in writing.
- Professionalism - Exhibits consistent integrity, respect, and objectivity, maintaining a composed and courteous presence while adhering to established processes and standards.
- Empathy - Ability to demonstrate interpersonal awareness by understanding, appreciating, and appropriately responding to the feelings, perspectives, and needs of guests, colleagues, and partners.
Responsibilities
- Greet walk-in customers by answering questions, providing available resources and directing to appropriate staff or conference rooms.
- Answer incoming calls, answer basic questions about agency services, relay calls to appropriate HECC staff for more complex questions.
- Evaluate customer needs, provide relevant information, and direct customers to correct contacts and/or research to ensure customers are directed to appropriate resources.
- De-escalate confrontational customers or call for assistance.
- Maintain the front desk area by ensuring resource materials are well stocked, area is free from clutter and debris.
- Coordinate and approve scheduling for conference rooms and HECC’s Prius and motor pool resources by ensuring calendars are up to date and reserved appropriately.
- Maintain and facilitate access badge system for visitors, contractors, and staff. Ensure temporary badges are returned and accounted for, request deactivation when not returned or accounted for.
- Assist with miscellaneous clerical work including (but not limited to): physical and digital file management, preparation of material to-be-mailed, copying documents, et al.
- Pick up and process mail and log payments received on a daily basis. Deliver mail and payments to appropriate staff.
- Maintain the front desk message monitor.
- Daily review, response, or redirection of agency’s general inquiry email.
Benefits
- Competitive medical, vision and dental benefits package for the employee and qualified family members.
- Opportunity to participate in a deferred compensation savings program.
- A fabulous retirement program.
- 11 paid holidays per year.
- 3 additional paid "Personal Business Days" per year.
- 8 hours of sick leave accumulated every month.
- Progressive vacation leave accrual, starting at 8 hours per month, with increases every 5 years.
- Hybrid remote work options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
