Front Desk Representative
About The Position
The Front Desk Representative position is a unique opportunity for a customer service focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization. Benefits that start day-1! The Salem Clinic is part of the Ambulatory Division with Beth Israel Lahey Health Behavioral Services (BILHBS) which consists of several Community Behavioral Health Clinics that serve a diverse clientele in a variety of office-based and outreach-based settings. Our outpatient clinics aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling and therapy sessions and other group programming activities. Services include an addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more.
Requirements
- High school diploma or general education degree (GED) required.
- A minimum of 1 year experience in a related field is preferred.
- Experience with Excel, Word, and electronic health records preferred.
Responsibilities
- Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients.
- Answers telephones, screens and directs calls, and/or takes and relays messages.
- Receives & distributes mail, faxes, packages and any other correspondence.
- Responds to inquiries and communicates agency and program information to interested parties.
- Monitors visitor access, waiting area and maintains security awareness.
- Books appointments and facilitates scheduling changes and cancellations.
- Monitors office supplies and prepares orders for approval.
Benefits
- Benefits that start day-1!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
