FRONT DESK REPRESENTATIVE
About The Position
Join Red River ENT where you'll play a vital role in ensuring our patients receive the best care possible. This position offers an exciting opportunity to work in a collaborative environment dedicated to quality healthcare in Alexandria, LA. The ideal candidate that we are looking for is desiring long term employment. They must be a friendly, responsible, organized individual who enjoys working with the public and has strong communication skills. This individual welcomes patients, answers telephones calls in a knowledgeable and professional manor and manages the priorities in this fast paced, growing ENT practice.
Requirements
- High school diploma or equivalent; advanced education in healthcare administration preferred.
- Minimum of 1 years experience in medical background
- Strong understanding of medical terminology and insurance processes.
- Excellent communication skills and a patient-centered demeanor.
- Proficiency in electronic health record (EHR) systems and billing software. (Eclincial Works preferred)
- Detail-oriented with strong organizational skills to manage multiple tasks.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of HIPAA regulations and patient confidentiality standards.
Responsibilities
- Welcome and greet patients and visitors
- Answer a large volume of calls daily
- Schedule Appointments
- Assist patients with understanding their insurance benefits
- Enter and maintain accurate records in the electronic health record system.
- Collaborate with clinical staff to ensure seamless patient care and billing processes.
- Support the department with any additional tasks as needed.
- Verify patient insurance eligibility and benefits prior to appointments.
- Collect co-pays, deductibles, deposits and post payments.
- Attention to detail and organization abilities.
- Problem solve.
- Dependable, punctual attendance
- Maintain patient confidentiality
- Capable of working in a fast paced, high pressure, high volume work space
- Able to sit for long periods of time
Benefits
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
