Front Desk Representative
About The Position
Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the supervision of the Patient Services Supervisor, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians’ schedules to ensure that their physicians are fully booked but also in accordance with the AO’s 20 minute wait time policy.
Requirements
- High school diploma or equivalence.
- The ability to type 40 words per minute.
- Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
- Telephone etiquette, superior customer service, and professional communication skills are required.
- Must be flexible and able to multitask in a stressful setting.
- Bilingual in Spanish
- Strong Leadership Capabilities
Responsibilities
- Check in patients.
- Reschedule patients if necessary.
- Verify patients insurance by scanning proper documentation.
- Explain to patients our forms.
- Answer calls.
- Monitor waiting time.
- Call patients that requires hand carrying X-rays.
- Collect co-pays.
- Keep track of waiting time.
- Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.
- Route documents faxed to us and from us.
- Aid patients with special needs such as wheelchairs and other.
- Basic clerical activities.
- Comply with all HIPPA laws and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
