Front Desk Representative - Physicians for Women

Lifepoint Health • Hot Springs, AR

2d • Onsite

About The Position

The Front Desk Representative's goal is to provide superior customer service to both patients and other staff members. This role involves greeting patients, managing the check-in/check-out process, and ensuring accurate and timely collection of demographic, billing, and clinical information in the registration system. The representative will also be responsible for collecting patient payments and performing other assigned duties.

Requirements

• High school diploma or equivalent.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance/medical terms and policies preferred but not required.

Responsibilities

• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Collect patient payments
• Other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) Benefits for full-time employees
• 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Short-term and Long-term disability 100% paid for by the company
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Loan repayment, tuition reimbursement and scholarship opportunities for qualified candidates
• Professional development opportunities, apprenticeship programs, and certification assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED