Front Desk Representative

Lifepoint Health•Johnstown, PA

11d•Onsite

About The Position

The goal of this team member is to provide superior customer service to both patients and other staff members. This role involves ensuring that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Responsibilities include greeting patients, managing the check-in/check-out process, entering demographics, scanning patient information into EMR, verifying and updating patient demographic and insurance information, collecting patient payments, answering inquiries, forwarding messages to clinical staff, maintaining an accurate cash drawer, calling patients for follow-up, and maintaining the cleanliness and functionality of the office, particularly the lobby and registration area. Other duties as required.

Requirements

Minimum Education High school diploma or equivalent is required.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to read, write, and perform basic mathematical functions.
Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
Organized, detail-oriented, and able to work well under pressure.
Efficient and accurate completion of daily tasks and data entry.
Professional appearance and manner.

Nice To Haves

Knowledge of insurance/medical terms and policies preferred but not required.

Responsibilities

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Greet patients and handle check-in/check-out process, including use of Clockwise system
Enter demographics and scan patient information into EMR and properly log patient into system
Verify patient demographic and insurance information, updating as needed
Collect patient payments
Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
Maintain accurate accounting of cash drawer during shift
Call patients to follow up on their visit to MAUC, as needed
Maintain cleanliness and functionality of office, particularly lobby and registration area
Other duties as required