Front Desk Representative

Wood Violet and Wisconsin Fertility•Middleton, WI

2d•Onsite

About The Position

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will: Greet and check in patients while providing a welcoming, supportive environment Verify patient demographics, insurance information, and required documentation Answer incoming calls and respond to patient inquiries in a professional and compassionate manner Collect payments and assist with basic administrative and billing support Triage patients to financial counselors when needed Support physicians, clinic and administrative staff with front office coordination and workflow Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times

Requirements

High school diploma or equivalent
Minimum 1 year of experience in medical front office, reception, or patient services
Strong interpersonal and customer service skills
A passion for women’s health, fertility is a plus
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
Detail-oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism

Nice To Haves

Fertility experience is a plus

Responsibilities

Greet and check in patients while providing a welcoming, supportive environment
Verify patient demographics, insurance information, and required documentation
Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
Collect payments and assist with basic administrative and billing support
Triage patients to financial counselors when needed
Support physicians, clinic and administrative staff with front office coordination and workflow
Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times