Front Desk Representative/Receptionist

CNS Healthcare • Pontiac, MI

1d • $15 - $18 • Onsite

About The Position

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team is the face of CNS Healthcare. We are seeking a Front Desk Representative to join our team. The right candidate for this position remains calm and composed in high-stress, demanding situations. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day. The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.

Requirements

• High School Diploma or General Education Diploma (GED)
• Driver's License and automobile insurance
• A minimum of 1 year of experience in an office setting
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Proficiency in word processing, data entry, and telephone skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

Nice To Haves

• Experience working in a medical office setting
• Experience working with individuals with behavioral health and substance use disorders
• Experience with Microsoft Office products
• Experience with electronic health records (EHRs)
• Bilingual

Responsibilities

• Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
• Check-out individuals served including scheduling appointments
• Collect and document insurance information
• Assist with coordinating transportation and other services for the people we serve
• Maintain the reception area in a neat, orderly, and welcoming manner
• Review and update information in electronic health record system as needed
• Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
• Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff
• Reference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rosters
• Provide coverage and support of other customer care team functions as needed
• Performs other related duties as assigned

Benefits

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 15 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED