Front Desk Registration Clerk (Part-time)

Highlands Ranch•Highlands Ranch, CO

6h•$25 - $27•Onsite

About The Position

Join the Highlands Ranch Metro District as a Front Desk Registration Clerk at the Highlands Ranch Senior Center. This is a part-time role in a fun, welcoming environment where every shift makes a difference. The ideal candidate is enthusiastic, responsible, and eager to make a positive impact within a friendly and dedicated community. Responsibilities include greeting guests, registering patrons for activities and memberships, training users on software, collecting revenue, operating computer systems, tracking attendance, and responding to inquiries. The role also involves monitoring the safety and well-being of facility patrons.

Requirements

Minimum age at time of hire is 18 years old.
High School diploma or equivalent.
Minimum one year of experience with reception duties and customer service.
Ability to carry out instructions and interact tactfully with people.
Must have an affinity for working with older adults.
Understand and follow verbal and written directions.
Ability to read, understand, and comply with written instructions for the setting up of rooms and use of equipment and supplies.
Ability to execute good judgment and utilize problem solving skills when necessary.
Ability to handle multiple tasks at one time, prioritize the tasks, and complete them in a timely fashion.
Ability to work independently and determine what tasks must be completed.
Proficient in computer skills and ability to learn MySeniorCenter/MyActiveCenter software.
Must be dependable and reliable.
Must have the ability to meet and deal with the public effectively and be able to direct others, including volunteers, appropriately.
Must have excellent customer service skills and the ability to deal with difficult situations.
CPR/AED/First Aid, and Crowd Control certification required within 3 months of hire.
Capable of deciphering instructions, schedules, emergency plans, and taking action to complete them correctly and in a timely fashion.
Think independently and determine what tasks must be completed.
Ability to manage time, multitask, and use critical thinking skills to complete assignments.
Represent the District in a professional manner, exemplifying integrity and excellence always.

Nice To Haves

May experience added stress and pressure in situations of an emergency or during busy times in the facility with multiple functions being required at one time.
Other added pressures may be experienced during situations with difficult customers, or program conflicts with participants not cooperating.

Responsibilities

Greet and welcome guests warmly, and register patrons for activities, memberships, and facility day passes.
Train members and volunteers on the use of MySeniorCenter kiosk.
Collect revenue and operate computer systems.
Track facility attendance.
Respond to inquiries professionally, both in person and via telephone.
Monitor the safety and well-being of facility patrons.
Manage monetary transactions including daily passes or memberships, activity registrations, and facility rentals.
Operate and balance cash drawer.
Register customers for a wide variety of activities and memberships, over the phone and in person, utilizing a specialized registration software.
Provide input regarding system upgrades and generate various reports.
Manage cancellations, wait lists, and refunds/credits.
Assist senior center members with using MyActiveCenter kiosk.
Maintain and file records and reports such as inventory, activity and cash reports.
Assist with facility tours for new and potential members.
Respond to customer inquiries with knowledge and tact.
Determine customers' needs, answer questions and provide information for all activities and programs.
Assist patrons or staff in emergency situations as outlined in the SOPPs.
Provide impeccable customer service, maintain a professional and compassionate attitude, introduce potential new members to programs and services, and provide referrals if necessary.
Observe, follow and enforce established policies and procedures.
Plan and arrange work schedule and establish priorities to complete scheduled assigned work within parameters assigned by the supervisor.
Perform all other duties as assigned.