Front Desk Clerk -(Part-Time)

Hilton Grand Vacations•Gordonsville, VA

13h•Onsite

About The Position

Join the best team in all the land at Shenandoah Crossing Resort, a sprawling property featuring a 60-acre lake. As part of the Hilton family, you will enjoy great benefits, a team that feels like family, and a career that will inspire you. This role is responsible for ensuring every interaction with an owner or guest is positive and memorable, handling check-ins and check-outs, responding to requests, and managing reservations. You will also be responsible for inputting information into the computerized reservations system, resolving unit availability issues, assisting guests with reservations or changes, generating invoices, collecting payments, maintaining safety deposit boxes, receiving and relaying housekeeping and maintenance requests, preparing and restocking front desk supplies, preparing arrival packets, providing information on area attractions and resort amenities, and typing correspondence and reports for management.

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.