Front Desk Receptionist
About The Position
Elite DNA Therapy Services is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. We are committed to delivering high-quality, accessible care and fostering a supportive professional environment. We are seeking a Full-Time Front Desk Receptionist for our Tallahassee, FL location. Our mission is to provide excellent patient care through comprehensive services and a collaborative culture, utilizing a unique care coordination approach. We offer a range of therapy services, from psychotherapy to psychiatry, and specialized programs. Integrity and compassion guide our actions towards patients and employees, enabling us to help children, adults, and families live better lives.
Requirements
- High school graduate/GED or formal training from a vocational school.
- One year of medical experience from a similar setting.
- Strong sensory skills, including visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and move constantly throughout the workday.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft Office.
- Understanding of community-based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Friendly personality with the desire to work with the public.
- Ability and willingness to treat all patients with the utmost kindness and consideration.
- Ability to handle multi-functions.
- Ability to work in a fast-paced office environment.
- Ability to push, pull, lift, move, and/or carry up to 15 lbs.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, phones.
- Ability to type at least 35 wpm.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Ability to communicate with people and understand their problems.
- Must believe in health care with dignity for all.
Nice To Haves
- Bilingual: Fluent in Spanish.
Responsibilities
- Supervise daily receptionist staff.
- Ensure team members greet incoming patients and visitors professionally.
- Manage incoming telephone calls and relay them to the appropriate staff.
- Perform various clerical duties.
- Welcome patients personally or by telephone, explaining services, payment categories, and billing procedures.
- Schedule appointments and direct walk-in patients and emergencies.
- Register patients according to protocols and collect all necessary documentation.
- Generate and ensure completion of required patient documents.
- Review and verify patient insurance coverage and compute patient charges.
- Collect deposits, co-pays, or deductibles prior to patient appointments.
- Inform patients of outstanding balances, collect payments, and issue receipts.
- Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize waiting times.
- Call and remind patients of their appointments.
- Follow up on "no show" patients daily.
- Communicate patient problems or complaints to the clinic manager or designee.
- Refer patients who did not keep their appointment to the Clinic Managers for follow-up.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
