Front Desk Receptionist

Aston Carter•Somerville, MA

12d•$29 - $29•Onsite

About The Position

The Receptionist provides high-level administrative support by greeting and directing visitors, managing incoming calls and inquiries, coordinating packages and courier deliveries, and performing a wide range of clerical and office support tasks. This role serves as the first point of contact for visitors and callers, ensuring a professional, welcoming, and efficient front desk experience while maintaining organized records and supporting daily office operations.

Requirements

Strong verbal and written communication skills to interact professionally with visitors, callers, and colleagues.
Proven ability to multi-task and manage several responsibilities simultaneously in a front desk environment.
Demonstrated customer service skills with a focus on delivering a professional, courteous, and welcoming experience.
Effective interpersonal skills to build positive working relationships with internal and external stakeholders.
Ability to work independently with minimal supervision while managing one’s time effectively.
Strong organizational skills with the ability to keep information, records, and documents orderly and accessible.
Ability to maintain confidentiality and handle sensitive information with discretion.
Previous experience using computer applications such as Microsoft Word, Excel, and PowerPoint.
High school diploma or equivalent.
5+ years of experience in reception, front desk, data entry, or customer service roles.
Experience with badging and security pass processes.
Experience providing high-touch or “white glove” service in a professional setting.

Nice To Haves

Background in clerical, administrative, or office support positions.
Experience managing a console switchboard or multi-line phone system.
Comfort working with Microsoft Office tools for document preparation, spreadsheets, and presentations.
Prior experience in receptionist or front desk roles within a corporate or professional environment.
Strong attention to detail when handling visitor logs, call records, and documentation.
Ability to adapt to changing priorities and support various administrative tasks as needed.
Professional demeanor and polished communication style suitable for serving as the first point of contact.
Experience preparing mailers, binding documents, and supporting meeting logistics.

Responsibilities

Greet and professionally welcome visitors, ensuring they are directed to the appropriate person or area.
Answer, screen, and route incoming telephone calls or console switchboard inquiries, providing accurate information as needed.
Receive, log, and distribute packages and mail, and coordinate outgoing shipments via couriers.
Maintain an accurate visitor log and call records, ensuring all visitors sign in and out as required.
Issue and collect security passes and badges for visitors and staff in accordance with security procedures.
Perform general clerical duties including typing, filing, photocopying, and organizing documents.
Maintain the boardroom schedule, including booking meetings and ensuring the room is prepared and equipped for use.
Oversee boardroom equipment and report any issues to ensure smooth operation for meetings and presentations.
Prepare and bind books, reports, and presentations as needed for internal and external use.
Assemble and prepare mailers and other outgoing communications in a timely and accurate manner.
Handle information requests and conduct basic research to support administrative and office needs.
Keep front desk and reception areas neat, organized, and presentable at all times.
Safeguard confidential information and follow established procedures for handling sensitive documents.
Work collaboratively with colleagues and provide additional administrative support as requested.