Front Desk Receptionist

Four Seasons Hotels and Resorts•Seattle, WA

2d•Onsite

About The Position

Four Seasons Hotel Seattle is looking for a Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Front Desk Receptionists are a part of a dynamic team that provides award-winning service to our guests. This critical individual welcomes and registers guests to the hotel, establishes credit/payment as well as explains accommodations, demonstrates knowledge of city attractions and activities, and adds personal recommendations and touches to achieve maximum customer satisfaction. This position reports to the Front Office management team. U.S. work authorization is required for this position.

Requirements

U.S. work authorization is required for this position.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Excellent written and verbal grammar and composition skills.

Nice To Haves

Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
Knowledge of the city, activities, and restaurants.
Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
Works harmoniously and professionally with co-workers and supervisors.

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room.
Issues correct keys to the guest.
Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest’s in-house experience.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Ensures recommendations are made based on local knowledge & hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current.
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel.
Makes change, cashes checks, and exchanges foreign currency.
Reconciles all transactions at the close of each shift.