Front Desk Receptionist

University Orthopedics•Middletown, RI

3d•Onsite

About The Position

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and creating a positive first impression. This position will be responsible for handling a variety of administrative tasks to ensure the smooth functioning of the front desk and therapy department areas. This position requires flexible hours Monday – Friday between 7:00am – 7:00pm based on scheduling.

Requirements

High school diploma or equivalent.
At least 1 year of medical receptionist or administration experience preferred.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Knowledge of MS Office and EMR systems/ practice management systems.
Knowledge of insurance eligibility and verification.
Motivated individual with team approach.
Must be able to travel to all sites if/when necessary.

Nice To Haves

Knowledge of third-party billing helpful.

Responsibilities

Locate and process referrals at the time of visit.
Complete patient check-in and check-out for a specific office location and pod.
Schedule follow up appointments at UOI locations/offices.
Facilitate appointment scheduling for external referrals.
Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
Collect co-pays and patient account balance and collection balance.
Respond to and return phone calls; listen and return voicemail messages.
Print schedules and superbills for next-day provider visits.
Batching out at the end of the shift and verifying co-pays with cash collected.
Sorting mail/packages presented to front desk and directing to appropriate source, dispersing any incoming faxes to the appropriate source, and monitoring clinical inboxes.
Scan documents into the EMR system.
Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and therapists, and physicians.
Additional duties as assigned by the Manager to meet department needs.