Front Desk Receptionist – Healthcare Office
About The Position
Our client is seeking a professional, organized, and patient-focused Front Desk Receptionist to support their Port St. Lucie office. This position is ideal for someone with healthcare office experience, strong communication skills, and familiarity with Electronic Medical Records systems. The Front Desk Receptionist will play an important role in helping patients move through the neuropsychological evaluation process, from initial intake scheduling through testing and follow-up appointments. This position requires attention to detail, discretion, and the ability to provide a welcoming experience for patients and families.
Requirements
- Prior front desk, receptionist, or administrative experience in a healthcare setting
- Experience with Electronic Medical Records systems preferred
- Knowledge of HIPAA requirements preferred
- Experience with Google Drive / Google Workspace preferred
- Strong organizational and multitasking skills
- Excellent phone, email, and in-person communication skills
- A professional, friendly, and patient-centered demeanor
- Ability to handle confidential information with discretion
- Willingness to complete and pass HIPAA training during the training period
Responsibilities
- Greeting patients as they arrive for appointments at the Port St. Lucie office
- Scheduling patients for intake, testing, and feedback appointments for neuropsychological evaluations
- Coordinating appointments for both the Port St. Lucie and Melbourne offices based on incoming referrals
- Scheduling approximately 7 to 10 referrals per day
- Managing appointment timelines, which may include three appointments spaced approximately two weeks apart
- Answering incoming phone calls and responding to emails
- Checking patients in for appointments and collecting copayments
- Scanning patient documents and uploading information into the EMR system
- Assisting with patient records, referral information, and general front desk support
- Maintaining patient confidentiality and following HIPAA requirements
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
