Front Desk Receptionist (Bilingual Spanish) Albany, NY
About The Position
Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. This role will provide front desk support, ensuring a welcoming environment for clients and their families, and assist with administrative tasks while maintaining confidentiality and sensitivity to client needs. The responsibilities of this role include managing client appointments and referrals, greeting all clients with a professional demeanor, and following up with admitted clients on their caseload.
Requirements
- High school diploma or equivalent
- Bilingual in Spanish Required
- Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
- Strong communication and interpersonal skills
- Detail-oriented and outcome-driven
- Able to discreetly handle sensitive and confidential information
- Accountability and integrity
- Meticulous attention to detail while multitasking
- Excellent organizational and prioritizing skills
- Demonstrates emotional intelligence in personal interactions
- Exceptional communication skills - written and verbal
- Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications
Nice To Haves
- Experience in a healthcare setting preferred
Responsibilities
- Greet clients entering the clinic while managing the check-in/check-out process with the highest level of professionalism
- Manage all client foot traffic and direct inquiries to the appropriate staff
- Notify onsite clinicians when their assigned patient has arrived for their appointment
- Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms, and brochures)
- Handle essential administrative tasks, including filing, making copies, and data entry
- Manage incoming and outgoing mail correspondence, incoming faxes, shipments, and additional recordkeeping tasks
- Respond to all client inquiries in a polite and timely manner
- Schedule follow-up client appointments and maintain the clinic’s internal calendar
- Schedule Intake appointments in EHR system
- Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician
- Manage outreach needs for a caseload of 100 incoming and current clients
- Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians
- Interact with clinical and administrative staff onsite to assist with any clerical duties or requests
- Perform other duties as assigned by the supervisor
Benefits
- competitive compensation plan
- amazing benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
