Front Desk Receptionist

National Vision•Lutz, FL

About The Position

America’s Best, part of National Vision, is seeking a Front Desk Receptionist to serve as the face of the store. The receptionist greets and welcomes customers, helps keep patient records organized, and supports a smooth schedule and flow of customers. The role provides prompt, courteous service in person and by phone while helping the store team stay on track. America’s Best stores are closed on Sundays.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process managed care plans and obtain document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day’s appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.