Front Desk Receptionist

Covenant Living • Plantation, FL

17d • Onsite

About The Position

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. Covenant Living is part of a nationwide family of Continuing Care Retirement Communities.

Requirements

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Take messages when the individual requested (resident or staff) is not available.
• Complete resident checks daily to those signed up on the wellness program to ensure safety.
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk is kept clean and organized after each shift.
• Facilitate transportation requests to check availability, cost, date, time and reserve in all appropriate areas.
• Assist residents with information pertaining to the campus.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, bill for packages, Fed-Ex, and Priority Mail.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Office Manager
• Check availability of guest rooms, reserve, scan all information, and collect payment.

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits: Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED