Front Desk Receptionist

Dogtopia of Southlake•Southlake, TX

3d•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking an energetic, organized, and business-minded individual to serve as the front desk coordinator. This role is the primary point of contact for the business and requires a love for dogs. A significant perk of this position is the opportunity to bring your own dog to work after successful training.

Requirements

Energetic, organized, business-minded individual
Love dogs

Nice To Haves

Bring your dog to work

Responsibilities

Data Entry
Building lasting relationships with our Pet Parents
Tracking relationship and communication with Pet Parents
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding our Dogtopia-isms
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
Maintains neat and organized Front Desk team area at all times
Sets the example for the 3 S's (Smile, Story, Satisfaction) and hold accountable to internal and external customer service standards
Answering phones, emails, and questions from pet parents
Strive for high customer review ratings!
ENJOY your Team! GROW your Team! And PLAY to your fullest potential!
Work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.