Full Time

METIS PRACTICE SOLUTIONS LLC•Chula Vista, CA

1d•$19 - $20•Onsite

About The Position

The Front Desk Patient Service Representative serves as the first point of contact for patients and visitors at our healthcare facility, providing exceptional customer service and support. The ideal candidate will possess strong organizational and communication skills, with a friendly and professional demeanor. You will play a key role in ensuring a positive patient experience by facilitating smooth operations and addressing patient needs promptly.

Requirements

2 Years of experience in a receptionist role, preferably within a medical setting.
Fluent in both English and Spanish.
Proficient in phone etiquette and managing multiple lines.
Strong organizational skills and attention to detail.
Demonstrated self-motivation and drive.
Ability to effectively multitask in busy environments.
Record of consistent attendance at previous employment.
Prior experience in a medical office setting.

Nice To Haves

Experience with EHR System Practice Fusion

Responsibilities

Greet patients and visitors warmly, maintaining eye contact upon entering the center
Exhibit friendliness and courtesy in interactions with patients and co-workers.
Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
Collect co-pays and handle financial transactions with accuracy.
Adhere to HIPAA regulations for patient information confidentiality.
Inform patients of any appointment delays and manage concerns with professionalism.
Schedule and confirm follow-up appointments.
Handle incoming calls and direct them appropriately.
Maintain a clean, organized front office, ensuring all supplies are well-stocked.
Comply with all safety guidelines and policies.
Checking insurance eligibility and filtering faxes on assigned days (Wednesday and Thursday).