Front Desk Receptionist

Sanctuary Medicinals•Saugus, MA

18d•Onsite

About The Position

At Sanctuary Medicinals, the Front Desk team sets the tone for the entire customer experience. As part of the opening team for our new Saugus location, you will help create a welcoming, organized, and secure environment from the moment customers walk through the door. We are looking for friendly, dependable, and professional individuals who enjoy working with people, staying organized, and being part of a fast-paced retail environment. This role combines customer service, compliance, security awareness, and operational support to help keep the dispensary running smoothly every day. You will often be the first person customers interact with, whether in person or over the phone, so creating a positive experience is a huge part of the role. Opening a new dispensary means building something from the beginning. Our Front Desk team plays a huge role in shaping the customer experience, setting the tone for the store, and helping create a positive environment for both customers and coworkers. If you enjoy working with people, staying organized, and being part of an exciting new retail operation, we would love to meet you.

Requirements

Professional and customer-focused attitude
Strong attention to detail and ability to multitask
Problem-solving skills and adaptability
Ability to maintain confidentiality and follow cannabis regulations
Basic computer and office software knowledge
Strong verbal and written communication skills
Ability to work effectively in a high-volume environment
Must be 21 years of age or older
Must pass all required background checks
High school diploma or equivalent required

Nice To Haves

Minimum one year of customer service or receptionist experience preferred
Retail, hospitality, or regulated industry experience preferred
Familiarity with Massachusetts cannabis regulations is a plus
Experience with online menu systems or POS systems preferred
Cannabis product knowledge preferred but training will be provided
Experience working in fast-paced or security-focused environments is a plus

Responsibilities

Greet customers and visitors warmly while creating a welcoming first impression
Verify customer identification and age in compliance with Massachusetts CCC regulations
Manage customer check-in processes with accurate data entry and attention to detail
Maintain a clean, organized, and professional reception area
Assist with customer flow and communication between departments to create a smooth experience
Support managers and staff with operational tasks as needed throughout the shift
Answer phone calls professionally and assist customers with general questions
Provide accurate information regarding store hours, policies, promotions, and product availability
Assist new and returning customers with check-in procedures and account questions
Maintain a strong working knowledge of cannabis products, strains, and methods of consumption
Handle customer concerns calmly and professionally while escalating issues when appropriate
Help create a positive and educational retail experience for every customer
Monitor entry points and maintain awareness of all activity in the lobby, parking lot, experience room and reception area
Ensure all guests and customers are properly checked in before entering the sales floor
Follow all Sanctuary security procedures and Massachusetts cannabis regulations
Report suspicious behavior, fake IDs, theft concerns, or security incidents to management immediately
Maintain confidentiality regarding customer information and store operations
Assist with crowd management during busy periods, promotions, and events
Work closely with management and security teams to maintain a safe environment for staff and customers