Front Desk Receptionist

Norfolk Yacht & Country Club•Norfolk, VA

About The Position

Front Desk Receptionists are an important part of the Norfolk Yacht and Country Club’s personality and help shape guests’ initial and final impressions of the facilities. The role provides front-desk and guest support, promotes club services and events, performs guest-room and transient-boater check-in and check-out functions, and supports administrative operations.

Requirements

High school diploma or equivalent experience or training.
Ability to accomplish necessary tasks on a computer.
Problem-solving skills.
Adaptability.
Customer service orientation.
Attention to detail and accuracy.
Verbal and written communication skills.
Organizational and planning skills.
Time management skills and ability to prioritize work.

Responsibilities

Answer telephone calls, direct calls, and take messages as needed.
Greet guests and contractors courteously, welcome visitors, and assist them.
Promote the dining, racquet sports, pool, fitness, and yachting businesses, as well as upcoming club events.
Perform guest-room and transient-boater clerk functions, including checking guests in and out efficiently and pleasantly.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter data and create, update, and manage spreadsheets.
Operate the copy machine, fax machine, and postage machine, and use Word, Excel, and other computer programs to complete duties.
Accept packages from UPS, FedEx, and USPS.
Assist administrative staff with duties as directed.
Work any assigned shift or work schedule.
Perform other tasks assigned by Management, in writing or verbally.