Front Desk/Receptionist

BODYROK East Bay, North Bay & Peninsula • Walnut Creek, CA

1d • Onsite

About The Position

The Studio Advisor provides customer service to studio members and guests and supports instructors in creating a positive community environment. The role develops relationships with potential, new, and existing members to increase membership enrollment and package purchases, earning an hourly base rate plus commission for completed sales. The position also helps maintain a clean, friendly, and well-maintained studio; assists members and guests in person and by email; follows check-in procedures; and handles studio upkeep and other assigned duties. Team members are expected to be punctual, follow the dress code, and take initiative without micromanagement.

Requirements

• High school diploma or GED required.
• Must be available to work at least two weekend days per month.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Competitive drive to succeed in commission sales and a performance-based culture.
• Independent, self-starting approach and strong organizational skills.
• Basic computer skills.
• Strong oral and written communication skills.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality; comfortable talking to new people.

Nice To Haves

• 1–2 years of customer service or sales experience preferred.
• 1–2 years of MindBody software experience preferred.

Responsibilities

• Greet incoming members and guests, follow all check-in procedures, and thank guests as they leave.
• Generate new business through member promotions, referrals, inquiries, and outreach to current and potential members by email.
• Promote specials and sell merchandise, memberships, and packages; meet personal sales revenue targets.
• Reconcile and report incoming and outgoing transactions.
• Tour potential members through the studio and explain its facilities, equipment, services, and amenities.
• Handle member service issues, including address changes, electronic funds setup or changes, and billing and payment questions.
• Update the Supply Request Log and Maintenance Log, as appropriate.
• Maintain a clean, orderly studio, including bathrooms, changing rooms, towels and laundry, trash, the front desk, and entryway; perform hourly bathroom and studio checks.
• Follow up with members after enrollment to ensure expectations are exceeded.
• Provide excellent customer service in communications and interactions with guests.
• Monitor incoming emails and assist members and guests with inquiries.
• Be punctual, comply with the dress code, and initiate tasks independently.

Benefits

• Employee discounts
• Opportunity for advancement
• Training and development
• Wellness resources
• Hourly base pay plus commission for completed sales, with no stated limits or thresholds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED