Front Desk Receptionist - Full Time

Boys & Girls Club of Worcester • Worcester, MA

8d • Onsite

About The Position

The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds. This role involves providing exemplary customer service, maintaining the front desk area, and performing various clerical tasks. The work environment is active and dynamic, with regular interaction with youth members, parents/guardians, visitors, donors, and staff. The organization serves over 500 kids daily, aged 5 to 18, and is committed to providing an enriched environment that meets the physical, emotional, social, and intellectual needs of each child. As one of the largest youth development agencies in Central Massachusetts, they aim to make a positive impact in the community.

Requirements

• High School Diploma or equivalent
• One year experience as a receptionist
• Scheduling flexibility
• Bilingual (Spanish/English) required
• Excellent customer service skills
• Data entry experience
• Experience processing membership fees and other monetary transactions
• Ability to excel in a fast-paced, kid friendly environment
• Ability to multi-task
• Ability to work independently
• Ability to remain calm during busy times

Responsibilities

• Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintaining order of front desk area.
• Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Processing membership fee payments.
• Scheduling membership orientations.

Benefits

• Recognize thirteen holidays annually and our centers are closed. Additionally, if the holiday falls on a weekend day, we will be closed the Friday or Monday closest to the holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED