Front Desk Receptionist (Floating in Massachusetts)

Boston Neurobehavioral Associates•Brockton, MA

3d•$22 - $27•Hybrid

About The Position

Boston Neurobehavioral Associates is seeking a medical receptionist to join their team in Massachusetts. This role involves covering different offices within the group. Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages, with practices across multiple states. The team consists of various medical professionals who collaborate to offer individualized care for a broad range of mental disorders and emotional difficulties. Their mission is to spread awareness about mental health stigma by providing high-quality, accessible psychiatric care.

Requirements

Floating in Massachusetts
Medical receptionist experience

Responsibilities

Schedule patient appointments, ensuring efficient utilization of clinicians' time.
Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.
Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
Assist patients in completing patient history forms, consent forms, and payment contract forms when required.
Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.
Answer patient inquiries or complaints promptly and professionally.
Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.
Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
Collaborate with other team members to support the overall functioning of the office.