Front Desk Receptionist

SightMD•Toms River, NJ

13h

About The Position

The Front Desk Receptionist plays a vital role in ensuring the smooth operation of our medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The Front Desk Receptionist must possess strong organizational, communication, and problem-solving skills, with the ability to handle administrative duties, support the medical team, and contribute to an overall positive patient experience.

Requirements

High School diploma or equivalent required
One (1) year of experience in a medical office or customer service environment.
Strong customer service skills with a professional and friendly demeanor.
Excellent organizational, time management, and multitasking abilities.
Skilled in problem-solving with attention to detail.
Basic computer proficiency.

Responsibilities

Greet patients upon arrival with a professional, courteous, and welcoming demeanor.
Register new patients and verify billing, insurance, and demographic information at each visit.
Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
Keep patients updated during their visit regarding wait times or scheduling changes.
Answer incoming calls, route them appropriately, and maintain prompt, professional communication.
Schedule, reschedule, and confirm appointments in accordance with physician availability.
Follow up on no-shows and cancellations per practice policy and ensure proper appointment follow-up.
Manage online scheduling platforms, address inquiries, and assist patients in using these tools.
Verify insurance eligibility and obtain prior authorizations or necessary external reports.
Ensure all referrals and required patient documentation are on file before visits.
Assist with billing, coding, and insurance documentation as needed.
Open and close the clinic as needed, ensuring readiness and security.
Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Maintain and manage patient records with a high level of accuracy and confidentiality.
Monitor and respond to emails, and utilize shared digital tools (e.g., Google Drive) to stay updated.
Stay knowledgeable of monthly promotions and communicate them to patients.
Educate patients on audiology services, promote related services/products, and adhere to audiology-related policies (where applicable).
Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
Actively participate in ongoing education and training through classes, webinars, or other professional development opportunities.
Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
Perform additional tasks assigned by the supervisor.