Front Desk Receptionist
About The Position
Familia Dental is seeking a full-time Front Desk Receptionist for its Champaign office. The role is the first point of contact for patients at a fast-paced, community-oriented dental practice. The receptionist welcomes patients, manages appointments and patient records, verifies insurance eligibility, collects payments, and handles daily administrative tasks that help the office run smoothly. The position requires a friendly, professional, organized, and energetic person who can multitask and provide sensitive, efficient patient service. Familia Dental was established in 2008 and emphasizes quality, honesty, and care, alongside community outreach and internal growth. Training is provided. The schedule offers 30–40 hours per week across at least four days, with full shifts of 8–10 hours. Working hours fall between 8:30 a.m. and 7:00 p.m. Monday through Friday and 8:30 a.m. and 5:00 p.m. Saturday; availability to work Saturdays is required when needed.
Requirements
- Excellent customer or patient service and verbal communication skills.
- Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
- Ability to use common-sense understanding to carry out details provided in writing or verbally.
- Basic computer knowledge.
- Ability to work in a fast-paced, patient-focused environment.
- Organizational skills and attention to detail.
- Interpersonal and listening skills.
- Excellent customer service skills.
- Availability to work 30–40 hours per week across at least four days, including Saturdays when needed, for full shifts of 8–10 hours.
Nice To Haves
- Experience with dental management software.
- Previous dental office experience.
Responsibilities
- Greet and check in patients.
- Answer the phone and schedule appointments.
- Maintain patient accounts and records.
- Understand insurance plan rules and protocols and follow them.
- Listen to patients and other healthcare workers, respond sensitively to patient emotions, and follow directions from a dentist or supervisor.
- Verify patients' insurance.
- Ensure record-keeping requirements are completed fully and accurately.
- Submit claims to insurance companies.
- Notify the Office Manager of equipment trouble or general safety concerns.
- Attend and participate in morning huddles, chart reviews, and regular office meetings.
- Follow company policies and procedures.
- Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
- Perform other tasks as assigned.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid holidays and time off.
- Access to financial advisors.
- Basic life and AD&D insurance.
- Voluntary life insurance.
- Voluntary short-term and long-term disability.
- On-demand pay, allowing employees to receive a portion of their check before payday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
