Front Desk/Receptionist

BODYROK Boise•Boise, ID

7d•Onsite

About The Position

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to: Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code. Assist members/guests in person when they are in the studio and over email as inquiries come in. Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash. Initiate tasks and perform duties without direction/micromanagement. Monitor incoming emails and ensure proper check-in procedures are followed.

Requirements

1-2 years of customer service or sales experience preferred
1-2 years MindBody software experience preferred
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
High School Diploma or GED required

Responsibilities

Member and Guest Check-in Compliance
Greet all incoming members and guests
Ensure all check-in procedures are followed
Thank guests for coming as they exit
Create new business internally through member promotions, referrals, and inquiries
Promote specials to current and future guests
Reach out to existing and potential members via email for sales opportunities
Reconcile and report all incoming and outgoing transitions
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
Regular communications through the Daily Comms Log
Input issues into the Work Order Request Log (depending on the issue)
Promote and sell merchandise
Keep the front desk area and entryway clutter-free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests