Front Desk Receptionist

SightMD • Town/Village of Harrison, NY

5d

About The Position

SightMD is a rapidly growing integrated ophthalmic provider group serving patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. The Front Desk Receptionist supports the smooth operation of the medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The role requires strong organizational, communication, and problem-solving skills, and supports the medical team in delivering a positive patient experience.

The position includes patient registration and communication, appointment scheduling, insurance verification and documentation, payment collection, clinic support, facility upkeep, and patient education about applicable services and promotions. The receptionist must protect patient privacy and comply with HIPAA requirements. The work schedule rotates and includes days, evenings, and weekends.

Requirements

• High school diploma or equivalent.
• One year of experience in a medical office or customer service environment.
• Strong customer service skills and a professional, friendly demeanor.
• Excellent organizational, time-management, and multitasking abilities.
• Problem-solving skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Greet patients professionally and courteously; register new patients and verify billing, insurance, and demographic information at each visit.
• Explain office procedures, policies, and documentation requirements while ensuring HIPAA compliance; keep patients informed about wait times and scheduling changes.
• Answer incoming calls, route them appropriately, and communicate promptly and professionally.
• Schedule, reschedule, and confirm appointments based on physician availability; follow up on no-shows and cancellations according to practice policy.
• Manage online scheduling platforms, address inquiries, and help patients use the tools.
• Verify insurance eligibility and obtain prior authorizations or necessary external reports; ensure referrals and required patient documentation are on file before visits.
• Assist with billing, coding, and insurance documentation as needed.
• Open and close the clinic as needed, ensuring readiness and security.
• Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
• Maintain accurate and confidential patient records; monitor and respond to emails and use shared digital tools such as Google Drive.
• Stay informed about monthly promotions and communicate them to patients; educate patients about audiology services and promote related services or products where applicable, while following relevant policies.
• Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
• Participate in ongoing education and training, including classes and webinars.
• Safeguard patient privacy and maintain the confidentiality of health information in accordance with HIPAA.
• Perform additional tasks assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid term life insurance and long-term disability
• Supplemental insurance benefits
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid time off (PTO)
• Paid holidays
• Career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED