Front Desk Receptionist - St. Petersburg, FL

Anne Arundel Dermatology • St Petersburg, FL

3d • Onsite

About The Position

We’re hiring a Front Desk Receptionist to join our Academic Alliance in Dermatology team in St. Petersburg, FL. This role plays an important part in creating a positive patient experience while supporting day-to-day front office operations, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records. Academic Alliance in Dermatology has 20 locations throughout Southwest and Central Florida and has provided medical and cosmetic dermatology services for more than 30 years. The practice offers comprehensive dermatologic care supported by experienced providers and advanced technology. Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Requirements

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Nice To Haves

• Experience using electronic medical records (EMR/EHR) preferred.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability
• Voluntary life (employee, spouse, and child)
• Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED