Front Desk Receptionist (FDH Chestnut)

Sante Health•Fresno, CA

4d•Onsite

About The Position

Sante Health System is looking for a full time Front Desk Receptionist in the Fresno, CA area to join our medical office team, Fresno Digestive Health - Chestnut. This position is responsible for answering phones and transferring calls to the appropriate departments. This position will also greet, instruct visitors, and schedule, update patient information.

Requirements

High school diploma or equivalent
Formal training which will be indicated by one year work experience in a medical office setting
Knowledge of computer and business office procedures
Knowledge of business office procedures
Knowledge of managed care products such as HMO's and PPO's
Knowledge of grammar, spelling and punctuation to type patient information
Skill in operating a computer and photocopy machine
Skill in greeting patients and answering the telephone in a pleasant and helpful manner
Ability to speak clearly and concisely
Ability to read, understand and follow oral and written instructions
Ability to sort and file materials correctly and in alphabetical or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public

Nice To Haves

Positive - A can-do attitude that lifts those around you
Customer Service Oriented - focused on the needs of others
Friendly - Can easily connect with others and work collaboratively with all service staff in support of patient care
Strong Communication - Be comfortable on the phone and email with ability to communicate clearly
Detailed Oriented - A commitment to achieving a high level of accuracy and attention to detail
Self-Motivated - No task too small to approach the work, sees what needs to be done and does it
Efficient - A knack for effectively prioritizing tasks and managing your time

Responsibilities

Greet patients and callers in a congenial and professional manner; screen and respond to routine request for information.
Identify caller and determine reason for the telephone call
Direct caller to the appropriate person or place.
Coordinate and reschedule patients appointments.
Check patients in.
Inquire about any new patient information (change of address, telephone, new insurance, etc.).
Scan new insurance card.
Help patient complete necessary forms.
Put new information into computer.
Prepares cashier drawers with specified opening balance of currency and coins.
Receives and post payments and co-pays from patients and issues receipts as required.
Runs reports as required to balance charges and payments.
Prepares deposit for the day if required.
Management of Reports.
Zero EOB's from Capitation Report.
MCMP yearly project of tracking patients per the standards of Medicare.
Tracking Santes' Pay for Performance.
Coverage for physician receptionist area as needed.
Attends meetings and in-service as required.
Maintains records in a confidential manner
Comply with all work rules including those pertaining to safety and health.
Perform related work as required; perform other duties and assigned by the Administrator
In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.