Front Desk Receptionist

Four Seasons • Boston, MA

7d • Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is seeking individuals who are passionate about hospitality to join their Front Office team as a Front Desk Receptionist. This role involves providing exceptional guest experiences in a Forbes Five-Star environment. The hotel is located in the heart of Back Bay and is a luxurious skyscraper with spacious guest rooms, a wellness floor, chic restaurants, and extensive meeting and event spaces. The hotel also features private residences. The opportunity is described as exciting, offering a chance to join a world-class team in one of Boston's most luxurious hotels.

Requirements

• 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
• Requires reading, writing and oral proficiency in the English language.
• Must already be legally permitted to work in the United States.
• Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

• High School Degree preferred.

Responsibilities

• Check in guests efficiently and in a friendly manner, using their name whenever possible.
• Ensure guests are assigned their requested room type and charged the correct rate.
• Arrange for luggage delivery to guest rooms and issue correct keys.
• Check out guests at the end of their stay and ascertain guest satisfaction.
• Collect keys, post late charges, and present bills upon check-out.
• Settle bills accurately through credit card or cash transactions.
• Maintain a balanced bank assigned by the hotel.
• Email guests regarding any late charges processed to their account after check-out (if proper email is available).
• Make change, cash checks, and exchange foreign currency.
• Reconcile all transactions at the close of each shift and cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Ability to work weekends, nights, and holidays.

Benefits

• Hourly Rate: $32.85
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED