Front Desk Receptionist

The Los Angeles Cancer Network•Glendale, CA

1d•Onsite

About The Position

The Front Desk Receptionist is responsible for greeting patients, answering telephone calls, gathering, and inputting patient data, collecting payments, scheduling visits, obtaining records, and other various administrative tasks for the Los Angeles Cancer Network (LACN). This role will provide support for the front office area and serve as the initial interaction between the patient and LACN.

Requirements

High school diploma or equivalent
Current CPR certification.
Basic computer knowledge.
Must be able to sit or stand for long periods of time, with occasional walking.
Must be able to work in a fast-paced environment.
Able to travel to satellite clinics when necessary.
Must be willing and able to lift up to 25 pounds.

Nice To Haves

Previous Oncology/ Hematology experience

Responsibilities

Daily Review and triage schedule
Collect and input patient demographic information into their G4, if changed
Prepare New Patient Packets
Verify for Each Patient Daily: Insurance, Home Address, Phone Number, emergency contact, CareSpace, Pharmacies (patient preferred and LACN Pharmacy must be listed), Advanced Directives (dated current year), and most recent Insurance Card Scanned.
Check co-pay sheet, IOD copay collect required payments throughout the day.
Prepare patient identification wristbands.
Warmly greet patients, check them in, and room patients appropriately.
Answer phones, check voicemails, and monitor text messages.
Check: Group inbox, CareSpace inbox, Task inbox, Email, Microsoft Teams, Relatient, Website Inquiries, Faxes, and other communication modalities.
Assist with the coordination of patient care, calling specialists, imaging centers, and external facilities as needed.
Document accurately.
Schedule patient visits, reschedule visits, cancel visits, and call patients back for any missed appointments.
Attempt to reschedule any canceled/no-show visits same day.
Assist with patient forms- disability, FMLA, etc.
Maintain the cleanliness of your station.
Ensure no protected health information is left out.
Update and move Saturday orders.
Chart Prep- labs, medical records, etc.
Log out of all systems and computers before the shift ends.
Prepare mail and co-pays for pick up (if applicable).
Complete training on time, as assigned.