Front Desk Receptionist

Elite DNA Behavioral Health•Winter Haven, FL

1d•Onsite

About The Position

Elite DNA Therapy Services is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. We are committed to delivering high-quality, accessible care and fostering a supportive professional environment. This is a Full-Time Front Desk Receptionist position for our Wesley Chapel, FL location, requiring a 9 a.m. – 6 p.m. shift. Our mission is to attract top talent to support our growth and provide excellent patient care through comprehensive services and a collaborative culture. We pioneered a care coordination approach in mental health, ensuring patients are matched with ideal services and providers. Our team offers cutting-edge therapy services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all our actions towards patients and employees. Joining Elite DNA means being part of a team that helps children, adults, and families in our communities live better lives.

Requirements

High school graduate/GED.
Formal training from a vocational school in lieu of the above.
One year of medical experience from a similar setting.
Strong sensory skills, such as visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and to move constantly throughout the workday.
Good speaking and listening skills.
Knowledge of computers and Microsoft office.
Understanding of community-based organizations.
Promotes and believes in Elite DNA's mission statement.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones.
Ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Daily supervision of the receptionist staff.
Ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Welcome patients personally or by telephone, explaining services, payment categories, and billing procedures.
Schedule appointments; direct walk-in patients and emergencies according to established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all documentation.
Generate required documents for each patient and ensure all documents are completed in full.
Review and verify patient insurance coverage or other agency coverage and compute charges to be paid by the patient.
Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
Inform patients of their outstanding balance, collect said balance, and issue cash receipts when monies are collected.
Work closely with Provider and Medical Assistant staff to ensure smooth patient flow and reduce waiting times.
Call and remind patients of their appointments.
Follow up on "no show" patients daily.
Communicate patient problems/complaints to the clinic manager or their designee.
Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.