Front Desk Receptionist (11pm-7am)

Nivea Hospitality•Ellenboro, WV

3d•Onsite

About The Position

Join our award winning team as a Front Desk Receptionist (11pm-7am). Are you passionate about ensuring a clean and welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at The Sleep Inn Ellenboro, WV. The Sleep Inn Ellenboro is an award-winning hotel, located in Ellenboro, WV with easy access to the great outdoors. We are committed to providing exceptional guest experiences. We believe that the friendliness of the staff plays a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us.

Requirements

Must be available to work weekends and evenings.

Responsibilities

Welcoming guests upon arrival, verifying reservations, and assisting with the check-in process.
Providing information about the hotel's amenities and policies, and answering guest questions.
Settling bills, providing invoices, and ensuring a smooth departure during check-out.
Assigning rooms to guests based on preferences, availability, and special requests.
Managing room keys and ensuring rooms are properly prepared for incoming guests.
Providing a range of services to guests, including information about local attractions and services.
Addressing guest issues or complaints professionally and finding appropriate solutions.
Handling payments, processing credit card transactions, and providing accurate bills.
Monitoring security cameras and ensuring the safety of guests and their belongings.
Answering phone calls, taking reservations, and managing room availability through the hotel's booking system.
Performing administrative tasks such as record keeping, managing guest profiles, and tracking room inventory.
Interacting with guests, hotel staff, and management to ensure smooth and accurate information flow.
Creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated.