Front Desk Receptionist (Temporary)

Rothman Orthopaedics•Marlton, MD

6d•$16 - $22•Onsite

About The Position

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff. The role is temporary until November 2026.

Requirements

High School Diploma or GED minimum education requirement
Minimum of one (1) year’s experience in medical office environment
Computer skills including, but not limited to, MS Office Suite

Nice To Haves

Knowledge of business office procedures & medical terminology

Responsibilities

Greet patients and visitors in a prompt, courteous, and helpful manner.
Check in patients, verify and update demographic and insurance information in eCW.
Update the eCW system on patients’ arrival and record referral information.
Utilize eCW to enter the copayment and notes to the Business Office.
Check out and make appointments for follow-up patients' office schedules.
Answer telephone in an amiable and professional manner, screen calls, answer any questions within the area of responsibility, forward calls, or take messages.
Assist patients with ambulatory difficulties.
Screen visitors and respond to routine requests for information.
Collect applicable insurance co-pay information and referrals.
Batch out and balance end-of-day payments.
Assist other front desk personnel in situations with irate patients.
Maintain work area and lobby in a neat and orderly manner.
Re-supply front desk for the day.
Prepare all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
Print out all related paperwork for patients’ appointments with the physician.
Attend meetings as required.
Work in conjunction with Patient Responsible team to collect past due balances.
Exemplify the desired culture and philosophies of the organization.