Front Desk Receptionist

Iowa Orthopaedic Center PC•West Des Moines, IA

7h•Hybrid

About The Position

Iowa Ortho is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support orthopedic providers in delivering high-quality patient care. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees. The position involves 10 or 12hr shifts between 6:30 am-7 pm (Monday-Thursday) and requires floating between Johnston, Waukee, and Laurel Locations. Daily reliable transportation is a must.

Requirements

Prior face-to-face customer service experience and/or healthcare or health-related field experience.
Basic understanding of health insurance and medical billing.
Customer service and the desire to serve our patients and co-workers with a positive attitude.
Ability to add, subtract, multiply, and figure percentages on a calculator.
Respond to requests from other departments in a timely, positive, and pleasant manner.
Demonstrates the ability to make decisions, take appropriate action, and follow tasks through to conclusion.
Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.
Demonstrate willingness to accept new responsibilities.
Excellent communication skills.

Nice To Haves

Prior experience in a medical office is preferred.

Responsibilities

Open the reception area in a timely manner and monitor lobby activities taking action as needed.
Welcome on-site visitors, determine the nature of business and announce visitors to appropriate personnel.
Answer telephone, greet and direct patients, salespeople and visitors.
Enter and update information in HST and NextGen from documentation as required.
Assist with insurance claim follow up and billing tasks.
Check-In patients by updating demographic and insurance information in the computer, collecting co-pays and Account Balances.
Be proficient in the operation of office equipment and report malfunctions immediately to the supervisor.
Always interact with co-workers, patients, and visitors in a friendly, professional, courteous manner.
Perform front office duties efficiently and correctly.
Accept changes to the front desk procedure with an open mind and a positive attitude.
Provide a role model for customer service and excellent patient care.
Assist with other duties as assigned.
Must be able to regularly attend work.