Front Desk Receptionist - Tampa, FL

Anne Arundel Dermatology • Tampa, FL

1d • Onsite

About The Position

We're hiring a full-time Medical Receptionist to support our dermatology office in Tampa, FL (Academic Alliance in Dermatology). Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, has 20 locations throughout Southwest & Central Florida. For over 30 years, Academic Alliance in Dermatology has been providing patients with premier medical and cosmetic dermatology services. Led by renowned expert Dr. Panos Vasiloudes and backed by the most innovative and cutting-edge equipment, our team expertly diagnoses and treats a wide variety of dermatological conditions. Anne Arundel Dermatology is committed to continual training and education for its physicians and staff, staying on top of the latest developments in dermatology including ongoing research, emerging treatments, new drugs, and prevention methods. They believe in providing new associates with intensive training and long-term career growth opportunities from within.

Requirements

• High School Graduate or GED (required).
• Minimum 2 years of customer service experience (required).
• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.
• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Nice To Haves

• Candidates with experience in a medical office, healthcare front desk, or dermatology practice are preferred.
• Strong customer service experience in a high-volume setting will also be considered.
• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred).

Responsibilities

• Greeting patients and completing their check-in and check-out process.
• Entering new patient information into the computer and reviewing patient charts for accuracy and verification.
• Ensuring all signatures have been obtained and collecting payments as necessary.
• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED