Front Desk Receptionist

New Albany Country Club • New Albany, OH

2d • Onsite

About The Position

The Front Desk Receptionist plays a vital role in providing clerical support and facilitating the smooth daily operations of the New Albany Country Club's Fitness and Tennis facility. This position includes managing online schedules, booking appointments, and ensuring that members and guests receive exceptional service and a welcoming experience. By embodying the Club’s mission, vision, and values, the Front Desk Receptionist contributes significantly to the overall success and positive atmosphere of the Fitness & Tennis Center.

Requirements

• Previous experience in a front office or receptionist role is required
• An outgoing, friendly, and professional demeanor that fosters positive member and guest interactions.
• Strong attention to detail to ensure accuracy in scheduling, billing, and record-keeping.
• Excellent time management skills with the capability to prioritize tasks effectively.
• Ability to multitask efficiently in a fast-paced environment.
• Proficient with current computer and phone technologies to support administrative duties.

Nice To Haves

• hospitality experience is considered an advantage

Responsibilities

• Warmly greet and direct members and their guests to the appropriate areas within the facility, addressing members by name whenever possible to personalize their experience.
• Efficiently manage a multi-line phone system, responding promptly and professionally to member and guest inquiries.
• Maintain and update the online scheduling system with current reservations and appointments, ensuring accuracy at all times.
• Accurately process all guest fees, service charges, and class fees, maintaining proper billing procedures.
• Coordinate and communicate continuously with massage therapists and hairdressers to schedule and confirm appointments.
• Effectively communicate and transfer information between shifts and day-to-day operations to maintain seamless continuity.
• Perform data entry and maintain detailed records using Excel, Word, and Member Service software applications.

Benefits

• supportive work environment with opportunities for growth
• competitive compensation
• the chance to be part of a dedicated team committed to providing outstanding service to our members and guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed