Front Desk/ Receptionist

San Francisco Bay University•Fremont, CA

3d•Onsite

About The Position

San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Front Desk Receptionist. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan . Position Overview : Reporting to the Senior Director of Admissions and Special Projects, the Front Desk/Receptionist serves as the university’s first point of contact, delivering exceptional hospitality and professionalism. This role manages the reception area, handles communications, and supports administrative tasks as needed. This is a full-time, hourly, non-exempt position under the Fair Labor Standards Act (FLSA).

Requirements

High School diploma or equivalent.
Prior experience in customer service or front desk/reception role.
Strong organizational skills and ability to multitask effectively.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite and Google Workspace applications.
Familiarity with standard office equipment (phone systems, copiers, printers, etc.).
Ability to lift and carry items up to 20 pounds.

Nice To Haves

Bachelor’s degree preferred.
1 to 3 years relevant office support experience, preferably in higher education or similar professional setting.
Experience with database or scheduling software.
Multilingual abilities are highly desirable.
Demonstrated customer service orientation with a friendly, professional demeanor.
Ability to maintain confidentiality and exercise discretion.
Skilled at working independently and as part of a team in a fast-paced, high-volume environment.
Excellent interpersonal skills to interact effectively with diverse populations including students, faculty, staff, and external visitors.
Strong attention to detail and ability to follow established procedures.
Proficient in computer skills including browser-based applications, email platforms, and office productivity software.
Comfortable operating standard office equipment.
Basic understanding of university operations and protocols helpful.
Fluency or working proficiency in a second language (spoken and/or written) is a plus.

Responsibilities

Warmly greet and assist students, faculty, staff, and visitors with professionalism and courtesy.
Efficiently answer, screen, and direct incoming phone calls and general email inquiries, ensuring high customer service standards.
Assist the Executive Assistant with administrative support as needed.
Ensure security protocols are followed for visitor check-in and access.
Provide information about university admissions process, services, events, etc. to students and visitors
Schedule student appointments with the Bursar, PDSO, and Registrar
Manage student assistant coverage and scheduling for front desk operations to ensure continuous support and service excellence.
Maintain, update, and improve front desk operational manuals and reference materials to ensure accuracy and consistency of procedures.
Develop, document, and implement Standard Operating Procedures (SOPs) for front desk operations, visitor services, and administrative workflows.
Perform other related duties as assigned.