Front Desk Receptionist

Centers for Advanced Orthopaedics LLC•Annapolis, MD

14d•Onsite

About The Position

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Requirements

High school diploma or equivalent required.
At least 2 years of medical office administrative experience required.
Proficiency with the Microsoft Office suite of products required.
Proficient knowledge of medical terminology.
Strong Interpersonal Skills - Ability to develop relationships and collaborate to achieve assignments.
Confident and critical thinker who will seek input to ensure accuracy.
Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
Strong analytical and problem-solving skills.
Able to work independently.
Exudes professionalism in presentation.
Must be able to read, write, speak, understand, and communicate in the English language.

Nice To Haves

A combination of relevant education and experience that equates to the requirements above may be considered.
Experience working with medical record systems preferred.

Responsibilities

Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
Manages multiline telephone system efficiently and politely, minimizing hold time.
Ensures availability of treatment information by retrieving and updating patient records.
Verifies financial records and collects patient charges while filing and expediting third-party claims.
Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Including maintaining reception area in a neat and orderly condition.
Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
Opens and sorts office mail. Delivers outgoing mail to the post office daily.
Participates in the medical office emergency routine when required. Summons ambulance or EMS and assists other staff members as needed.
Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
Performs other duties as assigned.