Front Desk Receptionist

SightMD Career•Bethpage, NY

11h

About The Position

The Front Desk Receptionist supports the smooth operation of SightMD’s medical practice by greeting patients, managing appointments, maintaining accurate patient records, and delivering exceptional customer service. The role requires strong organizational, communication, and problem-solving skills, along with the ability to perform administrative duties, support the medical team, and contribute to a positive patient experience. The receptionist interacts with patients in person and by phone, registers patients, verifies billing, insurance, and demographic information, communicates office procedures and wait times, and safeguards patient information in compliance with HIPAA. The role also schedules and confirms appointments, follows up on cancellations and no-shows, manages online scheduling inquiries, verifies insurance eligibility, obtains prior authorizations and external reports, and helps maintain required referrals and documentation. Additional duties include supporting billing and insurance documentation, opening and closing the clinic as needed, collecting and reconciling payments, managing patient records and shared digital tools, communicating current promotions, and educating patients about audiology services and related products where applicable. The receptionist maintains an orderly reception area, participates in ongoing education and training, follows audiology-related policies where applicable, and performs other tasks assigned by the supervisor.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.

Responsibilities

Greet patients professionally and courteously upon arrival.
Register new patients and verify billing, insurance, and demographic information at each visit.
Explain office procedures, policies, and documentation requirements while maintaining HIPAA compliance.
Keep patients informed about wait times and scheduling changes.
Answer incoming calls, route them appropriately, and communicate promptly and professionally.
Schedule, reschedule, and confirm appointments according to physician availability.
Follow up on no-shows and cancellations according to practice policy and ensure appropriate appointment follow-up.
Manage online scheduling platforms, respond to inquiries, and help patients use the tools.
Verify insurance eligibility and obtain prior authorizations or necessary external reports.
Ensure referrals and required patient documentation are on file before visits.
Assist with billing, coding, and insurance documentation as needed.
Open and close the clinic as needed, ensuring it is ready and secure.
Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Maintain accurate and confidential patient records.
Monitor and respond to emails and use shared digital tools such as Google Drive to stay updated.
Stay informed about monthly promotions and communicate them to patients.
Educate patients on audiology services and promote related services and products, following applicable policies.
Keep the reception area clean and organized.
Participate in ongoing education and training, including classes and webinars.
Protect patient privacy and confidential health information in accordance with HIPAA.
Perform additional tasks assigned by the supervisor.