Front Desk Receptionist

Four Seasons Hotels and Resorts•Palo Alto, CA

23h•$30•Onsite

About The Position

Four Seasons Hotel Silicon Valley is currently looking for a Front Desk Receptionist. This role involves checking guests in and out efficiently and in a friendly manner, ensuring correct room types and rates are assigned. The receptionist will handle guest inquiries, respond to requests with professionalism, and manage various computer systems for reservations and room blocking. They will also communicate with internal departments, assist with reservations and operator coverage when needed, and collaborate with the Guest Services Team for luggage and special requests. Other duties may be assigned by management.

Requirements

One to two years previous Front Office experience in luxury hotels preferred.
Requires reading, writing and oral proficiency in the English language.
Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings.
Must provide work authorization document - proof of eligibility to work in the United States of America.

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel.
Makes change and exchanges foreign currency.
Reconciles all transactions at the close of each shift.
Assists guest with all inquiries in connection with hotel services, such as hours of operations, key hotel personnel, in-house events, directions, and Concierge services.
Responds to all guest requests with highest level of hospitality and professionalism in an accurate and timely manner.
Interaction with guest will be in person, phone, Chat Message and by email.
Utilizes a variety of computer systems to check guests in and out, run daily reports, input guest reservations and select and block rooms for arriving guests.
Communicate with internal personnel and departments via radio, Hotsos, and Teams.
Chat guests via messenger application and utilize Four Seasons guest recognition program.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Reservation and phone coverage for Communication Operator.
Works closely with Guest Services Team to ensure smooth handling of guest luggage, deliveries and special requests.
Other duties and projects as assigned by management.