Front Desk Receptionist

AQUA DERMATOLOGY MANAGEMENT LLC • Cape Coral, FL

8h

About The Position

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. The Front Desk Receptionist is the first point of administrative contact for patients and performs office functions including greeting patients, scheduling, and checking patients in and out for appointments.

The role provides exceptional customer service, supports patient registration and payment collection, manages calls and patient flow, verifies health benefits, handles medical records and referrals, and helps maintain office supplies, product inventory, and an organized reception area. Receptionists work collaboratively with the team to accomplish common tasks.

This is a full-time, first-shift position. Medical, dental, and vision coverage are available after 30 days of hire. Other offerings include short-term disability, life insurance and ancillary options, paid time off, a 401(k) after 90 days, growth and advancement opportunities, and discounts on services.

Requirements

• High school diploma or equivalent.
• Strong customer service background.

Nice To Haves

• One to two years of medical reception experience is preferred.

Responsibilities

• Adhere to the organization’s mission statement, credo, service goals, and values while providing exceptional customer service.
• Greet and welcome patients as they arrive for appointments.
• Register new patients and update existing patient demographics, ensuring required treatment documentation is collected.
• Accurately collect and apply payments for services and products.
• Answer and direct phone calls while maintaining a polite, consistent manner and proper telephone etiquette.
• Facilitate patient flow by notifying clinical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
• Check patients in and out for appointments.
• Anticipate office supply needs, monitor office equipment, and keep supplies adequately stocked.
• Learn about new products and maintain an accurate inventory of items.
• Verify patient health benefits with approved health care companies.
• Send and receive medical records and referrals for patient care.
• Keep the reception area clean and organized.
• Work collegially with the team to accomplish common tasks.

Benefits

• Medical, dental, and vision coverage available after 30 days of hire.
• Short-term disability insurance, life insurance, and ancillary options.
• 10 days of paid time off, increasing to 15 days upon completion of the first year.
• 401(k) available after 90 days of hire.
• Growth and advancement opportunities.
• Discounts on services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED